Frequently asked questions
techwhiz is a local Canberra business that provides prompt onsite computer repairs and mobile technology support services to homes, home offices and small businesses in Canberra. If you have a question you have come to the right page. Below we have answered customers most frequently asked questions. Hopefully you can find your answer there. If you can’t find the answer you are looking for or even prefer to speak to someone then please call us on 1300 390 593..
Why is techwhiz cheaper than its competitors?
Many mobile support companies use sub-contractors to get the wide coverage needed for a national company. But because techwhiz is a Canberra-based company with full-time technicians, our support costs are lower and we pass on the savings to you.
I am not a business. Can techwhiz help me?
Of course! We provide support to businesses and home users. In fact, many of our customers are home users.
Does techwhiz come to homes?
Yes, we come to your home.
What are your technicians like?
Our technicians are normal everyday people who speak fluent English and have a love and understanding of technology. They are chosen as much for their people and communication skills as for their technical knowledge.
Can you explain technical issues to me?
Our friendly technicians have been trained to translate ‘tech talk’ into simple language that you can understand.
How do I book an appointment?
Simply call 1300 390 593 and speak to one of our sales staff. We will give you all the information you need, including the cost and time of your appointment.
What are your hours of operations?
8:00am–8:00pm Monday to Friday. Anything outside of these hours is by negotiation.
Why should I choose techwhiz?
We provide a cheaper service than our competitors and fast response time. Our technicians are the best around and we guarantee all of our work. If we can’t fix it, there’s no charge to you.*
How much do your services cost?
We charge by the hour, with no call-out fees. The minimum booking is one hour. Time after the first hour is charged in half-hour blocks. We find that most problems are resolved within the first hour. Call 1300 390 593 now for an obligation-free quote.
How can I pay?
We accept cash, credit card and bank transfers.
Can I cancel my appointment?
You can cancel your appointment for free as long as you do so 24 hours before the service is booked. Simply give is a call.
What if the repairs can’t be completed onsite?
If offsite work is required, our technician will provide you with a quote for the extra work.
Do you offer ongoing support contracts?
Yes. Call techwhiz on 1300 390 593 to find out more.